Web Hosting Terms
Shop Made Limited 2012
Web Hosting Terms
Please read these Web Hosting Terms carefully, as they set out our and your legal rights and obligations in relation to our web hosting services.
You should print a copy of these Web Hosting Terms for future reference. We will not file a copy specifically in relation to you, and they may not be accessible on our Website in future.
These Web Hosting Terms are available in the English language only. If you have any questions or complaints about these Web Hosting Terms or our Services, please contact us by writing to Shop Made Limited, Nash Works, Nash Lane, Belbroughton, Stourbridge, West Midlands, UK, DY9 9TD or by email to [email protected]
If the hosting of your Website is undertaken by Shop Made Limited via processes including the transfer of server ownership you may not have completed the registration form and other documents mentioned throughout this text. If this is the case your acceptance of these terms is deemed equivalent to such completion.
1. Definitions and interpretation
1.1 In the Agreement:
“Affiliate” means a company, firm or individual that Controls, is Controlled by, or is under common
Control with the relevant company, firm or individual;
“Agreement” means the agreement between the Company and the Customer incorporating these
Web Hosting Terms and the Registration Form and any amendments to it from time to time;
“Business Day” means any week day, other than a bank or public holiday in England;
“Business Hours” means between 09:30 and 17:30 on a Business Day;
“Charges” means the amounts payable by the Customer to the Company under or in relation to the
“Company” means Shop Made Limited, a limited company incorporated in England and Wales (registration
number 7077994) having its registered office at Nash Works, Nash Lane, Belbroughton, Stourbridge,
West Midlands, UK, DY9 9TD ;
“Confidential Information” means any information supplied (whether supplied in writing, orally or
otherwise) by one party to the other party marked as “confidential”, described as “confidential” or
reasonably understood to be confidential;
“Control” means the legal power to control (directly or indirectly) the management of an entity (and
“Controlled” will be construed accordingly);
“Customer” means the customer for Services under the Agreement specified in the relevant
“Effective Date” means the date when the Agreement comes into force in accordance with Clause
“Force Majeure Event” means an event, or a series of related events, that is outside the reasonable
control of the party affected (including failures of or problems with the internet or a part of the
internet, hacker attacks, virus or other malicious software attacks or infections, power failures,
industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods,
riots, terrorist attacks and wars);
“Implementation Date” means the date specified as such in the Registration Form;
“Intellectual Property Rights” means all intellectual property rights wherever in the world, whether
registered or unregistered, including any application or right of application for such rights (and the
“intellectual property rights” referred to above include copyright and related rights, moral rights,
database rights, confidential information, trade secrets, know-how, business names, trade names,
domain names, trade marks, service marks, passing off rights, unfair competition rights, patents, petty
patents, utility models, semi-conductor topography rights and rights in designs);
“Minimum Term” means the period of 1 Year starting on the Effective Date;
“Personal Data” has the meaning given to it in the Data Protection Act 1998;
“Prohibited Content” means:
(a) material which breaches any applicable laws, regulations or legally binding codes, or infringes
any third party Intellectual Property Rights or other third party rights, or may give rise to any
form of legal action against the Company or the Customer or any third party;
(b) pornographic or lewd material;
(c) messages or communications which are offensive, abusive, indecent or obscene, are likely to
cause annoyance, inconvenience or anxiety to another internet user, or constitute spam or
bulk unsolicited mail;
“Registration Form” means the form on the Company’s website enabling users to sign up as
“Resources” means the resources specified on the Registration Form;
“Services” means the services detailed in Clause *4+;
“Term” means the term of the Agreement;
“Website” means the Customer’s website hosted through the Services; and
“Year” means a period of 365 days (or 366 days if there is a 29 February during the relevant period)
starting on the Effective Date or on any anniversary of the Effective Date.
1.2 In the Agreement, a reference to a statute or statutory provision includes a reference to:
(a) that statute or statutory provision as modified, consolidated and/or re-enacted from time to
(b) any subordinate legislation made under that statute or statutory provision.
1.3 The Clause headings do not affect the interpretation of the Agreement.
1.4 The ejusdem generis rule is not intended to be used in the interpretation of the Agreement; it follows
that a general concept or category utilised in the Agreement will not be limited by any specific
examples or instances utilised in relation to such a concept or category.
2. The Agreement
2.1 In order to apply to become an Customer, the applicant must complete and submit the Registration
2.2 If the applicant makes any input errors during the order process, these may be identified and
corrected by the applicant before the Registration Form is submitted.
2.3 This Agreement will come into force if and when the Company sends to the Customer an acceptance
email, following the submission of a completed Registration Form by the Customer.
2.4 This Agreement will continue in force indefinitely, unless and until terminated in accordance with
3. Transition and implementation
3.1 At the request of the Customer, the Company will transfer the Website from its development servers
or use reasonable endeavours to assist with the transition of the Website from any third party host.
3.2 The Company will implement the hosting of the Website on or before the Implementation Date or,
where the Company does not hold a copy of the Website at least 5 Business Days before the
Implementation Date, within 5 Business Days after the date of receipt of a copy of the Website.
3.3 Within 5 Business Days following the Implementation Date (or, if later, the actual date of
implementation of the hosting of the Website), the Customer will comprehensively test the hosting of
the Website and will inform the Company of the results of those tests.
4.1 From the date of actual implementation, the Company will host the Website in the manner specified,
and will make available the Resources for this purpose.
4.2 The Company may suspend some or all of the Services in order to carry out scheduled maintenance or
repairs. Subject to this, the Company will use its best endeavours to maintain website availability
levels as specified.
4.3 The Company may make available to the Customer the ability to update or amend the Website.
4.4 The Company may upon request provide POP3 and webmail email services to the Customer. If the
Customer or a mailbox exceeds the relevant storage limit notified by the Company to the Customer
from time to time, the Company may delete stored emails to bring the Customer or mailbox within
the storage limit.
4.5 The Company will make available, on Business Days between the hours of 9.30 am and 5.00 pm
(London time), a telephone helpdesk facility for the purpose of providing support to the Customer
(and the Company’s other customers). The Company will use reasonable endeavours to respond to
requests for support within 1 business day.
4.6 The Company will make back-ups of the Customer’s Website on a daily basis, and will retain such backups
for 10 days.
4.7 At least once every 4 weeks, the Company will arrange for the off-site storage of a current back-up of
the Customer’s Website (which will be over-written on the following off-site back-up date).
4.8 The Company may also make back-ups of the Customer’s email messages; however, the Company will
not make back-ups of email messages which have been downloaded by the Customer.
5. Customer Responsibilities
5.1 The Customer will provide the Company with all co-operation, information and documentation
reasonably required for the implementation and hosting of the Website and the provision of the other
Services, and the Customer will be responsible for procuring any third party co-operation reasonably
required for the implementation and hosting of the Website and the provision of the other Services.
5.2 The Services are provided to the Customer only, and the Customer may not resell the Services to any
5.3 The Customer will be responsible for obtaining suitable licences of third party software (such as email
client software) which are required for the full use of the Services.
5.4 It is the Customer’s responsibility to keep any passwords relating to the Services confidential, and to
change such passwords on a regular basis. The Customer will notify the Company immediately if it
becomes aware that a password relating to the Services is or may have been compromised or
6. Acceptable Use
6.1 The Customer must not use the Website or any of the Services:
(a) to host, store, send, relay or process any Prohibited Content;
(b) for any purpose which is unlawful, fraudulent, or infringes any third party rights;
(c) in any way which may put the Company in breach of a contractual or other obligation owed
by the Company to any internet service provider.
6.2 The Company reserves the right to remove content from the Website where it reasonably suspects
such content is Prohibited Content.
6.3 The Website’s utilisation of Resources must not exceed the limits set out on the Registration Form. If
the Website’s utilisation of Resources exceeds those limits, the parties will endeavour to agree a
variation to the Agreement. If the parties cannot agree such a variation within a reasonable period
following notice from the Company to the Customer requesting such variation, and Resource
utilisation continues to exceed those limits, the Customer will be deemed to be in material breach of
the Agreement for the purposes of Clause .
6.4 The Customer acknowledges that the Company does not purport to monitor the content of the
Website or the use of the Services.
6.5 Where the Company reasonably suspects that there has been a breach of the provisions of this Clause
*6+, the Company may suspend any or all of the Services and/or the Customer’s access to any or all
Services while it investigates the matter.
6.6 Subject to Clause [6.3], any breach by the Customer of this Clause  will be deemed to be a material
breach of the Agreement for the purposes of Clause .
6.7 The Customer will indemnify the Company against all damages, losses and expenses arising as a result
of any breach by the Customer of this Clause .
7. Charges and payment
7.1 The Company will issue invoices for the Charges to the Customer from time to time in advance or
arrears during the Term.
7.2 The Customer will pay the Charges to the Company within 30 days of the date of issue of an invoice
issued in accordance with Clause [7.1] and in any event in advance of the period of Services to which
the Charges relate.
7.3 All Charges stated in or in relation to the Agreement are stated exclusive of VAT, unless the context
7.4 Charges must be paid by bank transfer or by cheque (using such payment details as are notified by the
Company to the Customer from time to time).
7.5 If the Customer does not pay any amount properly due to the Company under or in connection with
the Agreement, the Company may:
(a) charge the Customer interest on the overdue amount at the rate of 5% per year above the
base rate of HSBC Bank Plc from time to time (which interest will accrue daily until the date
of actual payment, be compounded quarterly, and be payable on demand); or
(b) claim interest and statutory compensation from the Customer pursuant to the Late Payment
of Commercial Debts (Interest) Act 1998.
8.1 The Customer warrants to the Company that it has the legal right and authority to enter into and
perform its obligations under the Agreement.
8.2 The Company warrants to the Customer:
(a) that it has the legal right and authority to enter into and perform its obligations under the
(b) that it will perform its obligations under the Agreement with reasonable care and skill.
8.3 All of the parties’ liabilities and obligations in respect of the subject matter of the Agreement are
expressly set out in the terms of the Agreement. To the maximum extent permitted by applicable law,
no other terms concerning the subject matter of the Agreement will be implied into the Agreement or
any related contract.
9. Limitations of liability
9.1 Nothing in the Agreement will exclude or limit the liability of either party for:
(a) death or personal injury caused by that party’s negligence;
(b) fraud or fraudulent misrepresentation on the part of that party; or
(c) any other liability which may not be excluded or limited under applicable law.
9.2 Subject to Clause [9.1], the Company’s liability to the Customer under or in connection with the
Agreement or any collateral contract, whether in contract or tort (including negligence), will be limited
(a) the Company will not be liable for any:
(i) loss of profits, income or anticipated savings,
(ii) loss or corruption of any data, database or software,
(iii) reputational damage or damage to goodwill;
(iv) loss of any commercial opportunity, or
(v) indirect, special or consequential loss or damage;
(b) the Company will not be liable for any losses arising out of a Force Majeure Event; and
(c) the Company’s liability in relation to any event or series of related events will in no
circumstances exceed the total amount paid (or, if greater, payable) by the Customer to the
Company under the Agreement during the 12 month period immediately preceding the event
or series of events.
10. Data protection
10.1 The Customer warrants that it has the legal right to disclose all Personal Data that it does in fact
disclose to the Company under the Agreement, and that the processing of that Personal Data by the
Company for the purposes of and in accordance with the terms of the Agreement will not breach any
applicable laws (including the Data Protection Act 1998).
10.2 The Company warrants that:
(a) it will act only on instructions from the Customer in relation to the processing of any Personal
Data performed by the Company on behalf of the Customer; and
(b) it has in place appropriate security measures (both technical and organisational) against
unlawful or unauthorised processing of Personal Data and against loss or corruption of
Personal Data processed by the Company on behalf of the Customer.
11.1 Each party will keep confidential the Confidential Information of the other party, and will not disclose
that Confidential Information except as expressly permitted by this Clause .
11.2 Each party will protect the confidentiality of the Confidential Information of the other party using at
least reasonable security measures.
11.3 The Confidential Information of a party may be disclosed by the other party to its employees and
professional advisers, provided that each recipient is legally bound to protect the confidentiality of the
11.4 These obligations of confidentiality will not apply to Confidential Information that:
(a) has been published or is known to the public (other than as a result of a breach of the
(b) is known to the receiving party, and can be shown by the receiving party to have been known
to it, before disclosure by the other party; or
(c) is required to be disclosed by law, or by an order (binding upon the relevant party) of a
competent governmental authority, regulatory body or stock exchange.
12.1 Either party may terminate the Agreement at any time by giving at least 30 days’ written notice to the
12.2 Either party may terminate the Agreement immediately by giving written notice to the other party if
the other party:
(a) commits any material breach of any term of the Agreement, and:
(i) the breach is not remediable; or
(ii) the breach is remediable, but other party fails to remedy the breach within 30 days
of receipt of a written notice requiring it to do so; or
(b) fails to pay any amount due under the Agreement in full and on time.
12.3 Either party may terminate the Agreement immediately by giving written notice to the other party if:
(a) the other party:
(i) is dissolved;
(ii) ceases to conduct all (or substantially all) of its business;
(iii) is or becomes unable to pay its debts as they fall due;
(iv) is or becomes insolvent or is declared insolvent; or
(v) convenes a meeting or makes or proposes to make any arrangement or composition
with its creditors;
(b) an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is
appointed over any of the assets of the other party;
(c) an order is made for the winding up of the other party, or the other party passes a resolution
for its winding up (other than for the purpose of a solvent company reorganisation where the
resulting entity will assume all the obligations of the other party under the Agreement);
(d) (where that other party is an individual) that other party dies, or as a result of illness or
incapacity becomes incapable of managing his or her own affairs, or is the subject of a
bankruptcy petition or order.
13. Effects of termination
13.1 Upon termination all the provisions of the Agreement will cease to have effect, save that the following
provisions of the Agreement will survive and continue to have effect (in accordance with their terms
or otherwise indefinitely): Clauses [1, 6.7, 7.5, 8, 9, 10, 11, 13 and 14.3 to 14.12].
13.2 Termination of the Agreement will not affect either party’s accrued rights (including accrued rights to
be paid) as at the date of termination.
13.3 If the Agreement is terminated under Clause [12.1], or by the Customer under Clause [12.2] or [12.3]:
(a) the Company will promptly provide to the Customer an electronic copy of the Website;
(b) the Company will provide such assistance as is reasonably requested by the Customer to
transfer the hosting of the Website to the Customer or another service provider, subject to
payment of the Company’s reasonable expenses; and
(c) the Customer will be entitled to a refund of any Charges paid by the Customer to the
Company in respect of any Services which were to be performed after the date of effective
termination, and will be released from any obligation to pay such Charges to the Company
(such amount to be calculated by the Company using any reasonable methodology).
13.4 Save as provided in Clause [13.3(c)], the Customer will not be entitled to any refund of Charges on
termination, and will not be released from any obligation to pay Charges to the Company.
14.1 Any notice given under the Agreement must be in writing (whether or not described as “written
notice” in the Agreement) and must be delivered personally, sent by pre-paid first class post, or sent
by email, for the attention of the relevant person, and to the relevant address or email address given
below in the case of the Company or specified on the Registration Form in the case of the Customer
(or as notified by one party to the other in accordance with this Clause).
Mark Menzies, Shop Made Limited, Nash Works, Nash Lane, Belbroughton, Stourbridge, West Midlands,
UK, DY9 9TD
14.2 A notice will be deemed to have been received at the relevant time set out below (or where such time
is not within Business Hours, when Business Hours next begin after the relevant time set out below):
(a) where the notice is delivered personally, at the time of delivery;
(b) where the notice sent by first class post, 48 hours after posting; and
(c) where the notice sent by email, at the time of the transmission (providing the sending party
retains written evidence of the transmission).
14.3 No breach of any provision of the Agreement will be waived except with the express written consent
of the party not in breach.
14.4 If a Clause of the Agreement is determined by any court or other competent authority to be unlawful
and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful
and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will
be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would
contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be
deemed to be deleted).
14.5 Nothing in the Agreement will constitute a partnership, agency relationship or contract of
employment between the parties.
14.6 The Agreement may not be varied except by a written document signed by or on behalf of each of the
14.7 The Company may freely assign its rights and obligations under the Agreement without the
Customer’s consent. Save as expressly provided in this Clause or elsewhere in the Agreement, neither
party may without the prior written consent of the other party assign, transfer, charge, license or
otherwise dispose of or deal in the Agreement or any rights or obligations under the Agreement.
14.8 The Company may subcontract any of its obligations under the Agreement to any third party.
14.9 Each party agrees to execute (and arrange for the execution of) any documents and do (and arrange
for the doing of) any things reasonably within that party’s power, which are necessary to enable the
parties to exercise their rights and fulfil their obligations under the Agreement.
14.10 The Agreement is made for the benefit of the parties, and is not intended to benefit any third party or
be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any
amendment, waiver, variation or settlement under or relating to the Agreement are not subject to the
consent of any third party.
14.11 The Agreement constitutes the entire agreement and understanding of the parties in relation to the
subject matter of the Agreement, and supersedes all previous agreements, arrangements and
understandings between the parties relating to the subject matter of the Agreement. Subject to
Clause [9.1], each party acknowledges that no representations or promises not expressly contained in
the Agreement have been made by or on behalf of the other party.
14.12 The Agreement will be governed by and construed in accordance with the laws of England and Wales;
and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in
connection with the Agreement.